Frequently asked questions
Orders & delivery
I received the wrong or faulty items
We will, upon your request, replace any incorrect or faulty product received, provided your request is accompanied by photographic documentation.
No material will be accepted, or replacements issued without prior approval to return such merchandise.
Please submit a request at the bottom of this page. We will get in touch with you ASAP.
I haven't received my Welcome email for free shipping
If you haven't received your email, we firstly recommend checking your junk folder as they sometimes get lost in there!
They sometimes have a slight delay to arrive in your inbox, too. If you still cannot locate your Welcome email after 15 minutes since you signed up, please submit a request at the bottom of this page. We will get in touch with you ASAP.
Duties & Taxes
TOPL is not liable for any additional duties, taxes or surcharges that you may be requested to pay upon delivery to your country (other than the UK).
How long will my order take to arrive?
Same day dispatch for all orders placed before 2pm Monday - Friday.
Tracked Shipping: Royal Mail. Signature on arrival required for some countries. 2-3 working days for UK orders.
Fedex Express Shipping: faster delivery, tracking and signature on arrival. 1-2 working days for UK orders.
Standard International Shipping: 3-15 working days via Royal Mail.
Can I get my product personalised?
Yes, we can engrave cups with names in a variety of fonts and styles. Check out the options on our product pages. Please note, personalised products are non-refundable unless they are faulty.
Usage & troubleshooting
How do I clean my TOPL?
Lid can be cleaned in the dishwasher on the top rack (max 60°C). Hand wash is advisable for the cup to protect the finish and the base.
What can I use my TOPL for?
You can use it for coffee, water or tea. It is not suitable for fizzy drinks, sticky or thick liquids.
Please note, do not lock with liquids above 70°C. Simply leave the lid on, but in the open position for drink to cool down before locking.
Can I put my TOPL in the microwave or the freezer?
It is not safe to put your cup in the microwave or the freezer.
Can I put the cup in my bag?
Our cups are designed to be locked and sealed with liquids under 70°c (barista standard serving temp). As this is not a flask, it is not advisable to fill the cup with liquids above 70°c and put it in your bag.
Returns & cancellations
I bought my TOPLCUP in a store. Am I eligible to return it under warranty?
If you purchased your TOPL product from a third-party retailer we ask that you contact them about any problems in the first instance. However, if you purchased your TOPL product from Amazon, please get in touch with us directly and we will be able to assist.
For more information, check out our full Returns Policy here.
How do I return/exchange my TOPLCUP?
If your topl is unused, undamaged and still in its original packaging, we can organise a return and refund for you within 14 days of receipt.
Personalised products will not be accepted for returns unless they are faulty. We do not offer exchanges. Shipping charges are not refundable.
Simply find the Order Confirmation email and reply stating that you wish to return the order. Then ship the order back to:
Topl Returns
Attn: Alex Carpenter
Hall Farm,
Dowsetts Lane,
Ramsden Heath,
Billericay,
CM11 1JN
We will notify you and issue a refund once our warehouse receives and inspects the order.
Can I edit/cancel my order?
Once the order is confirmed and paid for, we won't be able to make changes to it. However, you can return the products if they are in a resalable condition for a full refund on the products. Please note, shipping costs are non-refundable due to change of mind.
Product information
How long will it keep my drink hot/cold for?
As this is a cup, not a flask the cups will keep your drink hot for up to 1 hour and cold for over 6 hours.
How does the lid work?
You will find videos explaining how to operate the cups on the product page. Just scroll down to the bottom.
What are your products made from?
Lid:Certified non-toxic BPA-free polypropylene and Tritan
Cup:304 Stainless Steel
Base:Medical grade silicone
What is the warranty on your products?
TOPL warrants that the Product purchased shall be and remain free from defects in materials and workmanship for a period of 12 months from the date of delivery. The warranty does not extend to any fair wear and tear.
Check out the full policy on TOPL Warrantyhere.
Is TOPL BPA free?
Yes, TOPL is completely BPA free and certified non-toxic.
Are the cups insulated?
The cup is not a flask, however it is twin-walled and vacuum insulated to keep drinks hot for 1 hour and cold for over 6 hours.
Are the cups dishwasher safe?
TOPL lids are dishwasher safe (max 60°C, top shelf) but we advise washing your cup by hand to preserve the surface finish.
Is topl cup leak-proof?
Our cups are designed to be locked and sealed with liquids under 70°c (barista standard serving temp).
As this is not a flask, it is not advisable to fill the cup with liquids above 70°c and put it in your bag.
Please note that liquid can escape down the sides of the cup if there is any liquid trapped inside the mechanism. To avoid this, do not overfill your cup and do not open and close your lid when the cup is very full as this will draw liquid into the mechanism and can pump it out down the sides.
Do topl fit in cup holders?
Yes, all our cups are designed to fit in most cup holders, such as in cars, prams, bike bottle cages and takeaway trays. You can enjoy your favourite drinks on the go without any hassle.
What is the difference between Stroll & SpillSafe?
The difference is in the design of their lids. Both feature the patented 360° design that allows you to sip from any angle.
Stroll comes in more colour variants with a transparent lid. It is perfect for daily strolls or commutes.
SpillSafe® has a solid lid with the additional patented anti-spillage tech, which makes it perfect for the office.
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