Privacy policy

Privacy Policy

This privacy policy applies between you, the User of this Website, and topl ltd, the owner and provider of this Website. topl ltd takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website.

This privacy policy should be read alongside, and in addition to, our Terms and Conditions of Sale, which can be found at: https://toplcup.com/pages/terms-of-sale.

Please read this privacy policy carefully.

Definitions and Interpretation

In this privacy policy, the following definitions apply:

Data means all information that you submit to topl ltd via the Website, including where applicable the definitions provided in UK Data Protection Laws.

Cookies are small text files placed on your computer by this Website when you visit certain parts or use certain features.

Data Protection Laws means all applicable laws relating to the processing of personal data, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

topl ltd, we, or us refers to topl ltd, a company incorporated in England and Wales with company number 13552357, whose registered office is at 131 Finsbury Pavement, London, England, EC2A 1NT.

User or you means any third party that accesses the Website and is not employed by topl ltd or providing services to topl ltd.

Website refers to the website you are currently using, www.toplcup.com, and any sub-domains unless excluded by their own terms.

Unless the context requires otherwise, the singular includes the plural and vice versa.

Scope of this Privacy Policy

This policy applies only to actions of topl ltd and users with respect to this Website. It does not extend to any websites that can be accessed from this Website.

For the purposes of the Data Protection Laws, topl ltd is the data controller. This means we determine the purpose and manner of processing your data.

Data We Collect

We may collect the following types of data:

Your name

Your contact information, such as email address and telephone number

Payment or billing information

IP address, browser type/version, and operating system (automatically collected)

Information about how you interact with our Website

How We Collect Data

We collect data directly from you, for example when you place an order, subscribe to marketing communications, contact us, or fill out forms. We also collect some data automatically via cookies and analytics tools.

Legal Basis for Processing

We process your data under one or more of the following legal bases:

Consent, where you have given it (such as for marketing communications)

Contract, where it is necessary to fulfil an order or service

Legal obligation, where required to comply with law or regulation

Legitimate interest, where we use data to improve services, prevent fraud, or promote our business, provided your rights are not overridden

How We Use Your Data

We may use your data to process transactions, manage customer accounts, respond to enquiries, personalise your experience on the Website, improve our products and services, and send marketing where appropriate.

Marketing Communications

If you have previously interacted with us (such as making a purchase), we may rely on soft opt-in consent to send you marketing about similar products. For all other marketing, we require explicit opt-in. You can opt out at any time by emailing hello@toplcup.com.

Data Transfers Outside the UK

Where we transfer your data outside the UK (for example to Shopify, Google or other providers), we ensure appropriate safeguards are in place. These may include contractual clauses approved by the UK government or transfers to countries deemed to have adequate protection.

Children’s Privacy

Our Website is not intended for use by children under 13. We do not knowingly collect data from anyone under 13. If you believe a child has provided us with data, please contact us to have it removed.

Data Security

We use a combination of technical and organisational measures to protect your data. This includes secure servers, SSL encryption for payment data, and restricted access controls. If you suspect any misuse or breach, please contact hello@toplcup.com immediately.

Data Retention

We will retain your data only as long as necessary to fulfil the purposes set out in this policy or to comply with legal, tax, or regulatory requirements. Backup copies may persist temporarily after deletion.

Your Rights

You have the right to request access to the data we hold about you, ask us to correct inaccurate data, request deletion, object to or restrict processing, or request that your data be transferred. To exercise any of these rights, contact us at hello@toplcup.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk if you believe we have not handled your data lawfully.

Cookies

Our Website uses cookies to enhance functionality, analyse traffic, and personalise content or ads. We will always ask for your consent before placing non-essential cookies.

You can manage cookie preferences via your browser settings or through the banner shown when you first visit the Website. Disabling cookies may affect how our Website functions.

Use of Google Ads

We use Google Ads to show you personalised advertising. Google may collect browsing data such as IP address, device type, and interaction history. You can control ad personalisation at https://adssettings.google.com.

We do not sell your personal data to third parties.

External Links

Our Website may contain links to other websites. We are not responsible for their content or privacy practices. You should read their policies before using them.

Changes to Business Ownership

If topl ltd is sold or merged with another company, your data may be transferred to the new owner. Any new owner will be bound by the terms of this privacy policy.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. Continued use of the Website after changes are made will be deemed acceptance of the updated policy.

You may contact us with any questions at hello@toplcup.com.

Last updated: 23 July 2025