How does it work and what’s covered by the warranty?
TOPL Products are designed to be long-lasting, but if something does go wrong, our warranty covers you against manufacturing defects for one year from the date of purchase.
Can I get a replacement?
TOPL Products are all about reducing waste, so if only one part of your product is faulty, we will replace the part rather than the whole product.
We will always aim to replace your product with one of the same size and colour however, if it is no longer available, we will aim to find the closest match possible.
What does my warranty not cover?
- General wear and tear (i.e., scratches, dropped products, dents)
- Damage caused by incorrect cleaning or misuse (i.e., use of dishwasher, freezer)
- Disassembly, alterations, or modifications (i.e. engraving performed by third parties)
What do I need in order to make a claim under warranty?
Valid proof of purchase is required to verify the date of purchase and ensure the authenticity of the product. If a proof of purchase is not provided, we will not offer a replacement as we will be unable to validate the warranty.
Claiming under warranty
If you think your item is faulty, please get in touch with us and we’ll be happy to investigate, our contact details are below. Please describe what is wrong and attach a photo of your item.
Faulty products are eligible for refunds up to thirty days after purchase. After this period, we can only offer replacements under warranty.
Please note that the warranty does not restart when you receive your replacement product.
What shall I do if my product arrives damaged?
If your order arrives in the post and it is damaged, please contact us right away with images of the product and packaging and we will be happy to replace it. Please do not use the product as this will void the warranty.
TOPL’s gift policy
We can only discuss warranty claims with the person who placed the order. If you received your TOPL Product as a gift, please ask the purchaser to contact us and we’ll resolve it directly with them.
Products purchased from a third-party retailer
If you purchased your TOPL Product from a third-party retailer, please contact them to return or exchange your product. TOPL’s retailers accept returns of products for manufacturing defects upon presentation of a valid receipt. The retailer will offer a refund or exchange for the defective product, or replacement parts where appropriate and available.
Please note that TOPL’s customer service accepts returns of any defective product bought from Amazon UK upon presentation of a valid proof of purchase. Customers who bought their products from Amazon UK do not need to return a defective product directly to Amazon UK.
We are unable to discuss corporate orders with anyone other than the person or company who was the original purchaser due to GDPR. If your TOPL product had been customised with a logo and it has a manufacturing defect, please contact the person you purchased it from or the person who gifted it to you. Co-branded products are not covered by our warranty replacement policy and queries will be dealt with on a case-by-case basis.
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